Create a custom firmware version for your operational technology (OT) assets

If the version of the firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom firmware version.

Before you begin

Important: You can create custom firmware versions only using the OT Asset Workspace. To use the OT Asset Workspace, install the OT Asset Management application on your ServiceNow instance. See Install OT Asset Management for detailed instructions.

Role required: sn_eam.enterprise_admin

Procedure

1. Navigate to All > OT Asset Workspace > Normalization.

2. Select the Custom firmware versions tab.

3. Select New.

4. On the form, fill in the fields.

   Field	Description
   Version	Firmware version.
   Product	Firmware product that the firmware version applies to.
   Next version available	Option that indicates if the next firmware version is currently available.
   Active	Option that indicates if the firmware version is active.
   Exclude from content service	Option that excludes the firmware version from being shared with the Enterprise Asset Management Content Service.

5. Select Save.