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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Enterprise Asset Management

Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.

Configuration overview

Configuring the Enterprise Asset Management application by system administrators involves performing the following tasks. Depending on your organization's needs and requirements, some configuration tasks are optional.

TaskRequired/optionalResource
Install the Enterprise Asset Management applicationRequired to use the Enterprise Asset Management application.Install Enterprise Asset Management Enterprise Asset Workspace
Opt-in to the Enterprise Asset Management Content ServiceOptional. This task enables your organization to share unnormalized enterprise model data with ServiceNow to improve the normalization process,Opt-in to the Enterprise Asset Management Content Service Enterprise Asset Management normalization
Install the Enterprise Asset Management for Healthcare applicationOptional. This application provides functionalities, features, and workflows of Enterprise Asset Management that support healthcare-related roles and asset modelsInstall Enterprise Asset Management for healthcare Enterprise Asset Management for Healthcare
Install OT Asset Management applicationOptional. This application helps you to manage assets of the Industrial model category for Operational Technology.Install OT Asset Management Install OT Asset Management
Install the Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\) applicationOptional. This application provides the functionalities, features, and workflows of Enterprise Asset Management but for mission-critical facility-based enterprise assets and linear assets onlyInstall Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)
Install the Enterprise Asset Management for Providers applicationOptional. This application adds DaaS provider-based functionalities and workflows to the base Enterprise Asset Management applicationInstall Enterprise Asset Management for Providers
Install the EAM Demo Data applicationOptional. This application provides demo data for the Enterprise Asset Management application.Install EAM Demo Data