Audit enterprise asset inventory
Audit your enterprise asset inventory to learn where your assets are and what their current status is.
Before you begin
Role required: sn_eam.enterprise_asset_manager, sn_eam.asset_technician, sn_itam_common.asset_audit_user, or sn_itam_common.asset_audit_admin
About this task
You can use the Mobile Agent application for Enterprise Asset Management to scan asset tags or enter them manually. If an asset is scanned but its asset tag does not exist in our database, then by default, that asset is mapped to an unknown model record. The unknown model record appears on the All enterprise models tab of the Model Management view in the Enterprise Asset Workspace. The asset manager manually associates this asset to the appropriate model. You can't change, update or delete an unknown model.
Note: Starting with Enterprise Asset Management version 9.0, you can also audit the licensed hardware assets in the Enterprise Asset Workspace only if the Hardware Asset Management application is activated.
Procedure
Navigate to All > Enterprise Asset Workspace > Inventory > Asset audits.
Select New.
The Create New Enterprise Asset Audit page opens.
On the Create New Asset Audits form, fill in the fields.
For a description of the field values, see Asset audit fields for enterprise assets.
Select Save.
Result
The asset audit inventory record is created and appears with the Expected Assets and Scanned Assets tabs.
What to do next
Scan the assets in the inventory using the ServiceNow Agent app.
Parent Topic:Stockroom audit access by role
Related topics
Asset audit fields for enterprise assets
Complete a single scan enterprise asset inventory audit using the ServiceNow Agent app
Complete multi scan enterprise asset inventory audit using the ServiceNow Agent app