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Now Assist reference › Now Assist › Enable AI experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Troubleshoot a Now Assist skill

Run diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.

Before you begin

Role required: sn_nowassist_admin.nsa_admin

About this task

Certain skills have diagnostic scripts that you can run from the Now Assist Admin console. These diagnostic scripts check for successful skill execution and setup of the underlying capability definitions. If you've made a copy of a skill, you will not be able to run diagnostics on the skill copy.

Procedure

  1. Navigate to All > Now Assist Admin > Features.

    If you’re already in the Now Assist Admin console, select the Now Assist Features tab.

  2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.

  3. On the feature card that contains the skill you want to troubleshoot, select View details.

  4. In the All available skills or Active skills section, select the more options icon

Image omitted: naa-more-options-icon.png
More options icon. next to the skill that you want to make a copy of and select **Run diagnostics**.
**Run diagnostics** is greyed out for skills where this option is not available or applicable.
  1. After the diagnostics are complete, review the results of each test.
Image omitted: naac-troubleshooting-modal.png
Modal with diagnostic results indicating an error "Error in executing capability Record Summarization"

What to do next

If you have identified any problems with your skill configuration, you can edit the skill from the Now Assist Admin console.

If editing the skill does not solve the issue, you can contact ServiceNow Support for additional help.

Parent Topic:Now Assist reference