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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Supporting information for ServiceNow AI Lens

Get a quick overview of the important information that is related to the ServiceNow AI Lens application.

Supported versions

ServiceNow AI Lens is supported from Yokohama Patch 6 and Zurich Patch 1.

Supported user interfaces

To scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages using Now Assist, enable the ServiceNow AI Lens application and then activate the ServiceNow AI Lens skill. For more information, see Configure ServiceNow AI Lens.

The ServiceNow AI Lens application includes the skills that are listed in the following table.

InterfaceSkill
- Core UI - DesktopServiceNow AI Lens skill

Licensing requirements

The ServiceNow AI Lens application requires a ServiceNow Pro Plus or Enterprise Plus license.

Application information

Enable the ServiceNow AI Lens (com.sn_ai_lens) app plugin to use the ServiceNow AI Lens skill.

This store app has the following dependencies:

  • ServiceNow AI Lens Core (sn_app_lens_core)
  • Now Assist for Platform (sn_genai_platform)