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Now Assist Experiences › Exploring Now Assist Admin › Now Assist › Enable AI experiences
Release: Australia · Updated: 2025-01-30 · Official documentation · View source

Now Assist panel

With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.

You must fulfill the following conditions to use the Now Assist panel:

  • Next Experience must be enabled. For more information, see .
  • You must have the now_assist_panel_user role.
  • Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel.

There are three versions of Now Assist panel chats: standard, enhanced, and premium. Select one of the versions to learn more:

  • Standard chat - provides conversational support assistance within a standard, static chat window. To activate the Now Assist panel standard chat, see Activate the Now Assist panel standard chat.
  • Enhanced chat - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat. See Activate Now Assist panel enhanced chat for more information.
  • Premium chat - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the Now Assist panel premium chat and configure your Now Assist instance to use the premium chat. See for more information.

If you want to use assistants, you must activate them. See for information on activating assistants.

Note: Voice input is automatically activated when you activate the Now Assist panel. As of the Zurich Patch 4 release, voice input is configured in the Configure Next Experience accessibility preferences.

  • Standard chat
    With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.
  • Enhanced chat
    Now Assist panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use Now Assist panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.
  • Premium chat
    Now Assist panel premium chat is an AI chat experience built into your ServiceNow environment that lets you ask questions, get answers from your organization's knowledge, and take action on records — all in one place. It supports file uploads, web search, and multi-step agentic tasks, so you can handle more complex requests without leaving the panel.

Parent Topic:Now Assist Experiences