Now Assist context menu analytics

Monitor the usage and performance of the Now Assist context menu.

The Now Assist context menu dashboard helps admins to evaluate the effectiveness of context menu actions in assisting agents with summarizing, creating, and editing emails and chat replies.

The indicators on the Now Assist context menu dashboard page provide the following insights. See Now Assist Analytics dashboard indicator details for information on the data and calculations behind each indicator.

• Count and distribution of context menu actions in a date range. This indicator reveals the scale of usage, and the most and least used actions.
• Acceptance and feedback on context menu actions. This indicator reveals actions that were accepted or rejected by the users with a positive or negative feedback.
• Usage trend chart reveals patterns in usage of context menu actions over a date range.

Now Assist context menu indicators

• Usage in this period

  This area of the dashboard shows the total number of Now Assist context menu actions used in the selected date range.

• Acceptance distribution

  This area of the dashboard shows the distribution of Now Assist context menu actions by their acceptance.

  • Accepted: The user has inserted the context menu response into their workspace.
  • Not Accepted: The user has closed the window or dialog box containing the context menu response.

• Usage trend by skill

  This area of the dashboard shows the usage trend of Now Assist context menu actions in the selected date range.

• Capability distribution

  This area of the dashboard shows the usage distribution of various Now Assist context menu actions in the selected date range.

• Responses by feedback

  This area of the dashboard shows a breakdown of Now Assist context menu responses by the user feedback received.

  • Accepted: The user gave a thumbs up on the context menu response.
  • Rejected: The user gave a thumbs down on the context menu response.

Parent Topic:Using Now Assist Analytics