Model Context Protocol Server Console tools
Use the following tools that are available with Model Context Protocol Server Console by default.
| Name | Category | Description |
|---|---|---|
| case_summarization | AI Skill | Get a summary of details in a case record. For more information, see . |
| email_recommendation | AI Skill | Get a recommended response to an email. For more information, see . |
| incident_summarization | AI Skill | Get a summary of details in an incident record. For more information, see . |
| lookup_case_records | Scripted REST API | This API enables looks up case records for the case_summarization tool. |
| lookup_incident_records | Scripted REST API | This API looks up incident records for the incident_summarization tool. |
| lookup_kb_records | Scripted REST API |
Parent Topic:MCP Server Console reference