Skip to content
Configuring API credentials for generative AI capabilities › Configuring Generative AI Controller › Generative AI Controller › Now Assist › Enable AI experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure API Credentials for Amazon Bedrock

Configure your API credentials to use AWS Bedrock in custom workflows and Virtual Agent Designer topics.

Before you begin

You must have an AWS account and the IAM user needs permission to access the bedrock:InvokeModel action.

Role required: admin

About this task

To use Amazon Bedrock as your LLM provider for Generative AI Controller capabilities, you must have an active connection configured.

Procedure

  1. Navigate to All > Connections & Credentials > Connections & Credential Aliases.

  2. Open the record for Amazon Bedrock.

Image omitted: gai-create-new-connection-amazon.png
Create New Connection & Credential related link highlighted on the screen.

  1. Select the Create New Connection & Credential related link.

  2. Enter your Region, such as us-east-1.

  3. Enter your API key.

    For more information, see AWS documentation on generating API keys.

  4. Select Create.

Result

You can use Amazon Bedrock as your provider for Generative AI Controller capabilities in Flow Designer, Virtual Agent Designer, and scripts to create custom experiences with generative AI.

Image omitted: gai-created-connection-amazon.png
Complete connection for Amazon Bedrock.