Domain separation and Now Assist Center
Domain separation is supported for Now Assist Center.
Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Support level: Basic
- Business logic: Ensure data goes into the proper domain for the application’s service provider (SP) use cases.
- In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all use domain at production run time.
- The owner of the instance must be able to set up the application to function across multiple tenants.
For more information on support levels, see Application support for domain separation.
Domain separation uses in Now Assist Center
- The system supports domain separation for skills and instructions.
- Ability to view domain-based skills in the actionable use cases on the home page.
- Ability to duplicate skills for different domains.
- Now Assist Center analytics data contains records from multiple domains.
Tables
The following Now Assist Center tables contain domain-separated fields:
- nac_promoted_skill
- nac_promoted_skill_state
Fields
The following domain-separated fields are supported:
sys_domain
Associates the state record with a specific domain.
sys_domain_path
Manages domain hierarchy relationships.
sys_overrides
Enables child domain state records to override parent domain states.
Parent Topic:Now Assist Center reference
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