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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Export a document extraction use case

Export a document extraction use case for use in another ServiceNow instance by adding it to an update set.

Important: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

Before you begin

  • Ensure both instances have the same family release and the same version of Document Intelligence installed when exporting and importing use cases.
  • Role required: sn_docintel.manager

About this task

Follow these steps to add a document extraction use case to an update set along with its fields, field groups, integrations, flows, and all related machine learning (ML) models. The update set can then be exported for use in another instance.

The update set(s) are automatically created and set to "Completed" as a background process. This process takes several minutes. The resulting update set(s) should not be manually set to "Completed" or exported before the background job finishes.

For more information, see System update sets.

Procedure

  1. Navigate to All > Document Intelligence > Document Data Extraction Administration > Use Cases.

  2. In the list, select the display name of the use case you want to export.

  3. On the use case screen, select the options icon (

Image omitted: icon-docintel-field-options-menu.png
Options icon\) and select **Add to update set**.
  1. Select Add to update set.

    The use case is added to a system update set.

  2. Navigate to System Update Sets > Local Update Sets.

  3. Select the update set you added.

  4. On the update set form, select Export to XML under Related Links.

Parent Topic:Manage document extraction use cases

Related topics

Duplicate a document extraction use case

Import a document extraction use case

Delete a document extraction use case