Configuring Now Assist Admin features

Use the Now Assist Admin console to activate the various Now Assist applications and skills that you’re entitled to.

Configuration overview

Install and activate the plugins, turn on the Now Assist panel, and view the account settings. You must install at least one Now Assist application before you can configure any skills.

The following example shows the Settings page with four available plugins to install, including Now Assist for HRSD and Now Assist for Creator.

• Install Now Assist plugins
  Install Now Assist plugins to enable generative AI on your instance.
• Activate the Now Assist panel standard chat
  Activate the Now Assist panel standard chat to enable your agents to use Now Assist skills, in a side panel on the user interface.
• Activate Now Assist panel enhanced chat
  Activate the Now Assist panel enhanced chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.
• Activate Now Assist panel assistants
  You must activate Now Assist panel assistants before using them.
• Enable voice input for Now Assist panel
  Give users the option to use their voice when interacting with the Now Assist panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.
• Configure disambiguation
  Configure the disambiguation property that controls when the assistant asks clarifying questions before responding to a Now Assist in Virtual Agent or Now Assist panel user request.

Parent Topic:Now Assist