Follow-up conversations
AI agents continue with follow-up conversations after the AI agent execution is complete.
Before you begin
Role required: sn_aia_admin
About this task
When the [sn_aia.enable_follow_up] system property is set to true and if there is no record for the agentic workflow created in the Agent properties [sn_aia_property] table, then the AI agents continue with the How else can I help you? follow-up message after the agentic workflow execution.
The AI agent conversation doesn't get closed after the execution is complete by default. If you would like to override the follow-up behavior for your AI agents for a specific agentic workflow, you must create a record in the Agent Properties [sn_aia_property] table.
Procedure
Navigate to All > System Definitions > Tables and open the Agent Properties [sn_aia_property] table.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name for the agent property record for the agentic workflow.For example,`follow_up_behaviour` |
| Value | Provide the following values as per the requirement:- no_followup_close_conversation: Closes the conversation after the use case is complete. - no_followup_open_conversation: Keeps the conversation open after the use case is complete. |
| Target table | The table where the target agentic workflow resides: Agentic workflows \[sn\_aia\_use case\] table. |
| Target record | The record of the target agentic workflow or AI agent. |
| Application | The application scope for the agent property record: Now Assist AI agents. |
- Select Submit.