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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Graph Connectors for AI Control Tower

You can use Service Graph Connectors (SGC)  to import and integrate third-party data into  CMDB  and non-CMDB  tables to create AI connections.

How SGC works

When you access third-party APIs, they return data. This data must be stored in ServiceNow tables. Before saving it, we should transform the data from its JSON format into a preferred format and then store it in the ServiceNow tables.

Benefits of SGC

Lets explore some of the major benefits:

  • Gain trust in your CMDB data
  • Minimize operational risk
  • Minimize custom integrations
  • Accelerate time to value

To understand benefits and features of SGC in detail, see Service Graph Connectors