| AI Agents | Release Notes | Now Assist AI Agents Release Notes. |
| AI Agents | Getting started | Getting started with AI Agents. Identifying agentic workflows. |
| AI Agents | Best practices | Build custom skills Assess the AI agents' and agentic workflows' performance |
| AI Agents | Glossary | Now Assist and Agentic AI glossary |
| AI Agents | Training | AI Agents Essentials (2025 Q1 Store Release) AI Agent Readiness AI Essentials Initiating AI Agents Introduction to Agentic AI Now Assist AI Agents learning path |
| AI Control Tower | Release notes | |
| AI Control Tower | Getting started | Overview of Advanced AI and Data Products |
| Document Intelligence | Release notes | |
| Document Intelligence | Getting started | Getting started with Document Intelligence Document Intelligence quick start guide (ServiceNow Community) |
| Document Intelligence | Tips and examples | Document Intelligence examples |
| Document Intelligence | Troubleshooting | Troubleshooting and best practices for Document Intelligence |
| Document Intelligence | FAQs | Document Intelligence FAQs |
| Document Intelligence | Training | Document Intelligence Overview Document Intelligence Fundamentals |
| Natural Language Understanding and Natural Language Query | Getting started | Getting started with NLU NLU quick start guide (ServiceNow Community) |
| Natural Language Understanding and Natural Language Query | Best practices | Best practices for NLU |
| Natural Language Understanding and Natural Language Query | Tips and examples | NLU examples |
| Natural Language Understanding and Natural Language Query | Troubleshooting | Troubleshooting for NLU |
| Natural Language Understanding and Natural Language Query | FAQs | NLU FAQs |
| Natural Language Understanding and Natural Language Query | Training | Natural Language Understanding (NLU) Fundamentals |
| Now Assist | Release notes | |
| Now Assist | Getting started | Getting Started with Now Assist (YouTube) Getting started with Now Assist for Code (YouTube) Getting Started with Now Assist for Creator (YouTube) Getting Started with Now Assist for CSM (YouTube) Getting Started with Now Assist for ITSM (YouTube) Getting Started with Now Assist for AI Search (YouTube) Now Assist quick start guide (ServiceNow Community) Now Assist for Code quick start guide (ServiceNow Community) Now Assist panel fundamentals (YouTube) |
| Now Assist | Best practices | Now Assist best practices (ServiceNow Community) Knowledge article best practices (ServiceNow Community) |
| Now Assist | Tips and examples | Now Assist conversational catalog request in practice (ServiceNow Community) Now Assist examples |
| Now Assist | FAQs | Generative AI Controller FAQ Now Assist FAQ Now Assist in AI Search FAQ |
| Now Assist | Training | AI Builder Fundamentals Introduction to Generative AI Now Assist Essentials (November 2024 Store Release) Now Assist in Virtual Agent Implementation (November 2023 Store Release) Now Assist in Virtual Agent Implementation (August 2024 Store Release) Now Assist in Search Implementation (Nov 2023 Store Release) Now Assist in Search Implementation (Feb 2024 Store Release) Now Assist for Creator Implementer Now Assist for Field Service Management (FSM) Implementer Now Assist for Customer Service Management (CSM) Implementer Now Assist for HR Service Delivery (HRSD) Implementer Now Assist for IT Service Management (ITSM) Implementer |
| Predictive Intelligence | Release notes | |
| Predictive Intelligence | Getting started | Getting started with Predictive Intelligence Predictive Intelligence quick start guide (ServiceNow Community) |
| Predictive Intelligence | Best practices | Predictive Intelligence best practices |
| Predictive Intelligence | Tips and examples | Predictive Intelligence examples |
| Predictive Intelligence | FAQs | Predictive Intelligence FAQs |
| Predictive Intelligence | Training | Predictive Intelligence Fundamentals |
| Task Intelligence | Getting started | Getting started with Task Intelligence Task Intelligence quick start guide (ServiceNow Community) |
| Task Intelligence | Best practices | Troubleshooting and best practices for Task Intelligence |
| Task Intelligence | FAQs | Task Intelligence FAQs |
| Task Intelligence | Training | Task Intelligence for ITSM - Quick Start Guide Task Intelligence for CSM - Quick Start Guide AI Academy Get Started with Task Intelligence -use AI to categorize cases AI Academy Task Intelligence for ITSM AI Academy Task Intelligence - Customer Service Management |