Add a Now Assist skill to an AI agent
Add a generative AI skill to an AI agent in AI Agent Studio. You can customize the skills to meet the needs of your users in different workflows.
Before you begin
If you want to add a custom skill to an AI agent, the skill must be published and activated on the Now Assist Admin console. For more information on deploying custom skills, see Finalize and publish a custom skill and Activate a custom skill.
When an AI agent uses a skill as a tool, the user the AI agent is running as must pass the ACL of the skill. Ensure that the security configurations for the skill are met by the AI agent and agentic workflow. For more information on setting skill-level ACLs, see Configure access control lists for a skill.
Role required: sn_aia.admin
Procedure
Navigate to All > AI Agent Studio > Create and manage > AI agents.
Open the AI agent that you want to add a skill to and navigate to the Add tools and information section.
In the Add tool drop-down list, select Now Assist skill.
On the form, fill in the fields.
| Fields | Description | |
|---|---|---|
| Name | Name that you want to specify for your skill. | |
| Description | Description of the skill and what it's going to do to assist your AI agent.Note: This description is sent to the large language model (LLM). | |
| Select skill | Existing skill to be selected from the list.If there is a tool used by an AI agent for the same skill, the rest of the form will populate the fields based on the other tool. You can make any changes specific to the current AI agent to suit your needs, and it will not affect the tool of the existing AI agent. | |
| Inputs | Skill inputs. The values are filled in by the LLM at runtime unless you specify a value override.Note: If the agent uses multiple tools, you can choose to use another tool's output as an input value override. Select the data picker icon ( Image omitted: data-picker-icon.png Execution modeData picker icon.) to review the available options.</td></tr><tr><td> | Mode of execution for your skill:- Supervised: Inputs from your human agent are required during the execution of this tool while the AI agent runs. - Autonomous: Doesn't require any input from your live agent during the execution of this tool while the AI agent runs. |
| Display output | Permission to display the output of the tool execution in the Now Assist panel or in Virtual Agent:- Yes - No If you want the AI agent to work in Off Glide architecture with Premium Chat experience, you must turn-on the Display output toggle. When the toggle is turned-on, you can add widgets that can be used in assistants built with Premium Chat experiences. The widget configuration includes:
| |
| Advanced settings | ||
| Select an output transformation format | Style for the LLM to present the results as it passes information between tools and to other agents. Out transformation formats:- None - Concise - Paragraph - Summary - Custom | |
| Write processing messages for users | Message to display to users during tool execution.- In-progress message: Write an in-progress message to be displayed to end-users while the tool is running. - Completion message: Write a completion message to be displayed to end-users once the tool finishes running. | |
Select Add.
A Now Assist skill tool is added in the Skills section on the Add tools and information page.