RPA Hub Workspace
Learn about the digital workforce that you can manage all from the RPA Hub Workspace.
RPA Hub Workspace overview
ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.
RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways:
- By navigating to All > Robotic Process Automation > RPA Hub Workspace and then selecting the home icon (
Home icon.\).
- By navigating to Workspaces > RPA Hub Workspace.
This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce:
Bot process summary
Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes
RPA Hub home landing page.
Robot utilization section
Chart legends of the highest and lowest utilized unattended and attended robots, over a period.
Robot utilization section.
Process jobs summary
Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.
Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points.
List of the current running process jobs.
Process jobs summary section.
Queues summary
Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).
List of the queues with the work item status.
Queues summary section.
Top 5 business applications in the last 7 days
Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.
Top 5 business applications in the last 7 days.
License utilization
Semi-donut reports of the license utilization of unattended and attended robots.
License utilization of unattended and attended robots.
You can configure a bot process record and create a robot by selecting the plus icon (
Plus icon.\). For more information, see [Configuring a bot process record in RPA Hub](create-botprocess.md) and [Robots in RPA Hub](robots-rpa-hub.md).
Configuring a bot process record and creating a robot from the landing page.
Lists view
From the list icon (
List icon.\), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.
Lists view.
You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.
Help center
Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (
help center icon indicator.\). Multiple help topics for the same page are available in Help Center.
help center topic view.
Dark theme
Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.