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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Queue form in RPA Hub

Use the Work Queue form to create a queue. A queue lists the work items that you want the robot to process.

FieldDescription
NameName of the work queue.
Is Work Item Name UniqueOption to select if the name of each item in this queue is unique.
Application\[Auto generated\] Application containing this record.Role required to view this field: admin.
Maximum AttemptsNumber of attempts for failed work items.Enter a value between 1 and 99 \[maximum value from system properties\]. The default value is 1. Roles required to edit this field: RPA release manager and RPA admin.
Attempt Delay \(mins\)

Maximum delay, in minutes, before the work item is attempted again.The default value is 0.

Roles required to edit this field: RPA release manager and RPA admin.

This field appears only when the value of the Maximum Attempts field is more than 1.

DescriptionBrief description of the work queue.
Purge-Work Items
Purge StatusStatus of the work items that need to get purged.
Purge After \(days\)Number of days after which the work items get deleted based on the date of creation.
Average Handling Time \(AHT\) - Work ItemsWork items with Success status and that are not purged, are included for AHT calculation.
Include All Work ItemsSuccessful work items that are considered for the Average Handling Time \(AHT\) calculation.For more information about robot pool, see Robot pool in RPA Hub.
Work Item Count

Number of recent successful work items that are considered for the Average Handling Time (AHT) calculation.Enter a value between 20 and 1000.

The default value is 100.

This field appears only when the value of the Include All Work Items option is cleared.

For more information about robot pool, see Robot pool in RPA Hub.

Compose
Work notes \(Private\)Work notes for the work queue.
Additional CommentsAdditional comments related to the work queue.

Parent Topic:Create a queue in RPA Hub

Related topics

Using auto-retry functionality for your failed work items in RPA Hub

Work item form in RPA Hub

Queue implementation in RPA Hub