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Classic Orchestration › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Orchestration

The Orchestration (com.snc.runbook_automation) plugin is available within a separate subscription from the rest of the ServiceNow platform.

Before you begin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.

Role required: none

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.

  2. Select Request plugin to open the Activate Plugin form on Now Support.

  3. On the Activate Plugin form, provide the following information.

FieldDescription
What is your target instanceSelect the instance that you want to activate the plugin on.
Which plugin would you like to activate

Select the name of the plugin to activate.

Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

Select Maintenance Date and TimeSelect the date and time to activate the plugin.
For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

  1. Select Submit.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.

  2. List of Orchestration plugins
    This table lists all plugins available for Orchestration and their dependencies.

  3. Orchestration Runtime plugin
    The Orchestration – Runtime plugin enables other applications on the ServiceNow® platform to automate tasks, without requiring an Orchestration subscription.
  4. List of Orchestration activities
    Use Orchestration activities in a Workflow to integrate with third-party systems.
  5. Available activity packs
    Activity packs are available with your subscription to Orchestration.
  6. Deprecated Orchestration activities
    These Orchestration activities have been deprecated.

Parent Topic:Classic Orchestration