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Classic Orchestration › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Orchestration activity packs

The base Orchestration system includes packs of custom activities you can use to automate typical IT and business processes in your network.

Activity packs allow you to automate several common business processes, such as managing Active Directory accounts and Exchange server mailboxes. Activity packs can also automate IT functions such as starting and stopping Windows servers, joining domains, assigning IP addresses, and configuring load balancers.

  • Use an activity pack
    The Packs tab of the Workflow Editor contains any activity packs downloaded from the ServiceNow Store and any activity packs that you create.
  • Active Directory activity pack
    The Active Directory (AD) activity pack enables an administrator to create, delete, and manage objects in Windows Active Directory, such as users, groups, and computers, using a ServiceNow Orchestration workflow.
  • Azure AD activity pack
    The Azure AD activity pack enables an administrator to automate employee onboarding and offboarding functions on Azure AD and manage Office 365 licensing.
  • Exchange activity pack
    The Exchange activity pack allows workflows to manage Microsoft Exchange mail systems.
  • F5 Network Management activity pack
    Orchestration provides custom activities for configuring elements of an F5 load balancer, including pools, pool members, and the virtual servers contained in the pool.
  • Infoblox DDI activity pack
    This activity pack supports Infoblox DDI management through ServiceNow Orchestration.
  • PowerShell activity pack
    PowerShell is built on the Windows .NET Framework and is designed to control and automate the administration of Windows machines and applications.
  • Probe activity pack
    Orchestration provides an activity pack customized using the ServiceNow activity designer that runs probes on target hosts to return specific information.
  • SCCM activity pack
    The Microsoft System Center Configuration Management (SCCM) activity pack provides Orchestration activities you can use to manage software deployments and collections on an SCCM server.
  • SFTP File Transfer activity pack
    Use the SFTP File Transfer activities to manage files and directories on an SFTP server and to move files from one SFTP server to another.
  • SSH activity pack
    Orchestration provides an activity pack of SSH activities that were customized using the ServiceNow activity designer.
  • Global activities
    Global activities are Orchestration activities created in the global scope.

Parent Topic:Classic Orchestration