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Amazon Connect Spoke › Integration Hub spokes › Build integrations › Integration Hub › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up the Amazon Connect spoke

Integrate the ServiceNow instance and Amazon Connect account using AWS credential to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription
  • Activate the Amazon Connect spoke
  • Role required: admin

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

  2. Open for the record for Amazon Connect.

  3. From the Credentials tab, click New.

    The system displays the message What type of Credentials would you like to create?.

  4. Select AWS Credentials.

  5. On the form, fill these values.

FieldValue required
NameName to uniquely identify the connection record. For example, enter `Amazon Connect Cred`.
ActiveOption to actively use the credential record.
Access Key IDAccess Key ID of the user with full access to Amazon Connect.
Secret Access KeySecret Access Key of the user with full access to Amazon Connect.
Credential aliasAssociated credential record.
Authentication AlgorithmCustom authentication algorithm for outbound signing requests. Select Amazon Connect.Note: Users are cautioned against directly modifying the default authentication algorithm.
  1. Click Submit.

Result

The credential record the Amazon Connect spoke is created.