Workplace from Facebook Spoke
Manage users, groups, and notifications in Workplace from Facebook account from your ServiceNow instance.
Request apps on the Store
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Integration Hub subscription
This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Note: Workplace from Facebook is compatible with ServiceNow version, Paris with Patch 3 and later.
Spoke version
Workplace from Facebook spoke v4.2.0is the latest version.
Spoke dependencies
If you’re having trouble installing the app, ensure that these dependent plugins are installed:
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
- ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
- ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
Note: Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.
Spoke subflows
The Workplace from Facebook spoke provides a sample subflow, Fetch Workplace from Facebook Groups that demonstrates automating group management tasks. To customize the sample flow, copy it to the required application scope.
Spoke actions
The Workplace from Facebook spoke provides actions to manage users, groups, and notifications. Available actions include:
| Category | Action | Description |
|---|---|---|
| Group Management | Add User To Group | Adds a user to a group in Workplace from Facebook. |
| Create Group | Creates a group in Workplace from Facebook. | |
| Deactivate Groups | Deactivates groups that have not been updated during the last execution of the Fetch Workplace from Facebook Groups subflow. | |
| Lookup Group ID | Retrieves the group ID for a given group name in Workplace from Facebook. | |
| Lookup Groups | List all groups in Workplace from Facebook. | |
| Remove User From Group | Removes a user from a group in Workplace from Facebook. | |
| Group Post Management | Post Message | Posts a message to a Workplace from Facebook group. |
| Post Picture | Posts an image and message to a Workplace from Facebook group. | |
| Post Change Details | Posts change request details in a Workplace from Facebook group. | |
| Post Incident Details | Posts incident details in a Workplace from Facebook group. | |
| Post Problem Details | Posts problem details in a Workplace from Facebook group. | |
| User Management | Lookup User ID | Retrieves the user ID from a registered email in Workplace from Facebook. |
| Look up Organization Members Stream | Retrieves a list of users in Workplace from Facebook. | |
| Deactivate a User | Deactivates a Workplace from Facebook user. | |
| Create User | Creates a user in Workplace from Facebook. | |
| Look up User | Retrieves user details based on the user's registered email in Workplace from Facebook. | |
| Event Management | Look up Events Stream | Retrieves events of the Workplace from Facebook community. |
| Knowledge Library Category Management | Look up Knowledge Library Categories Stream | Retrieves the knowledge library categories created in Workplace from Facebook. |
| Message Management | Look up Conversations Stream | Retrieves conversations of the specified user. |
| Look up Feeds Stream | Retrieves feeds on the specified group. | |
| Send Change Details | Sends change details to user in a Workplace from Facebook group. | |
| Send Image | Sends an image or file to users in Workplace from Facebook. | |
| Send Incident Details | Sends incident details to user in a Workplace from Facebook group. | |
| Send Message | Sends messages to users in Workplace from Facebook. | |
| Send Problem Details | Sends problem details to user in a Workplace from Facebook group. |
Spoke modules
The Workplace from Facebook spoke adds a Workplace from Facebook application to your ServiceNow instance and includes these modules:
| Module | Description |
|---|---|
| Credentials | Displays the credentials records created for the Workplace from Facebook spoke. You can create credential records as per your requirement. For example, a credential record for each Workplace from Facebook instance. |
| Install on your Workplace | Displays the default credential record to set up the Workplace from Facebook spoke. For more information, see Set up Workplace from Facebook spoke. |
| Groups Cache | Displays details of the groups in Workplace from Facebook.When you click Synchronise Cache, the Fetch Workplace from Facebook Groups subflow is triggered and the groups details are retrieved. |
For information about setting up the spoke, see Set up Workplace from Facebook spoke.