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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create schema

Create schema to create delimited files in your ServiceNow instance.

Before you begin

Navigate to All > IntegrationHub Utilities > File Builder > File Schemas.
Click New.
On the form, fill these values.

Field	Description
Schema Name	Name to identify the schema record. For example, `Incident Schema`.
Delimiter	Delimiter in the file. For example, `,` and `\t`. The default value is value is comma.
Has Header	Option to specify if the schema has header.
Quoted	Option to escape the delimiters and surround all values with quotation marks.
Columns	Columns of the schema as a JSON array. For each column, specify column name and data type. For example, [ { "name" : "Number", "type" : "string" }, { "name" : "Caller First Name", "type" : "string" }, { "name" : "Caller Last Name", "type" : "string" }, { "name" : "Short Description", "type" : "string" }, { "name" : "State", "type" : "choice", "choices" : [ { "label" : "New", "value" : "New" }, { "label" : "In Progress", "value" : "In Progress" }, { "label" : "On Hold", "value" : "On Hold" }, { "label" : "Resolved", "value" : "resolved" }, { "label" : "Closed", "value" : "closed" } ] }, { "name" : "Active", "type" : "boolean" } ] . For more information, see Create a data gathering action for a dynamic template.Note: Ensure that you surround the key and value with quotation marks.