Craft spoke
Manage alerts and retrieve company information from Craft from your ServiceNow instance.
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Integration Hub subscription
This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Spoke version
Craft spoke v1.1.0 is the latest version.
Supported versions
This spoke was built for Craft version v1, but may be compatible with later versions.
Spoke requirements
Craft account
Spoke dependencies
If you’re having trouble installing the app, ensure that these dependent plugins are installed:
- ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
- ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
- Complex Object (com.glide.cobject)
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
- Remote Tables (com.glide.script.vtable)
Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.
Spoke flows
The Craft spoke provides sample flows to demonstrate automating the Craft tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:
| Flow | Description |
|---|---|
| Create Incident if Company is not Active | Fetches company data using the required fragments aliases. If the company is not active, an incident with a description and a short description is created. |
Spoke actions
The Craft spoke provides actions to automate Craft tasks when events occurs in your ServiceNow instance. Available actions include:
| Category | Action | Description |
|---|---|---|
| Alert Management | Look up Alerts Stream | Retrieves the list of alerts from Craft. |
| Company Data Management | Look up Added Companies Stream | Retrieves the list of added companies from Craft. |
| Look up Company Data | Retrieves the company information for the specified details. | |
| Look up Company Details by Name. | Retrieves the company information for the specified company name. |
Spoke module
The Craft spoke adds the Craft Spoke application to your instance and includes these modules:
| Module | Description |
|---|---|
| Craft Alerts | Lists the alerts that are retrieved from the Import Craft Alerts import. |
| Query Fragments | Lists all the query data about the company such as company name, company ID and so on. |
Data accessed through these spoke modules is displayed in these Remote tables:
Note: When you open a remote table, the actions you've set up run in the background to fetch information from Craft. This information displays in the table. When you close the remote table, the information is deleted.
| Table | Description |
|---|---|
| Recently added companies | Retrieves the list of companies that were activated in the last 7 days. |
| Recent Craft alerts | Runs the remote Recent Craft Alerts remote definition in the background and retrieves the list of all alerts.Note: You can customize the alert filter by modifying the script in the Recent Craft Alerts remote definition. |
Import set
The Craft spoke adds this Import in the integrations:
| Import | Description |
|---|---|
| Import Craft Alerts | Retrieves the alerts from Craft and stores them in the Crafts Alerts table. |