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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

ServiceNow Otto for Conversational Spokes

Use ServiceNow Otto for Conversational Spokes application to start utilizing the conversational ability of Integration Hub spoke actions.

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Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Capabilities

Perform business actions through conversational interface like Otto. Unlock the interactive conversational experience to automate your business workflows. This feature requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

For information about configuring the conversational settings, see . For information about the Integration Hub Spoke actions that are currently conversational ready, see .

Supported versions

The ServiceNow Otto for Conversational Spokes application is supported on Xanadu Patch 3 and later releases.

Activation of the conversational actions

ServiceNow Otto for Conversational Spokes application offers generative AI capabilities to make the spoke actions conversational. This application requires these subscriptions:

  • Otto for Platform (sn_genai_platform) subscription
  • One of these Workflow Data Fabric subscriptions:
    • Integration Hub Professional V4 SKU
    • Workflow Data Fabric Professional V5 SKU
    • Workflow Data Fabric Enterprise V4 SKU
    • Workflow Data Fabric Enterprise UU V4 SKU

After installing the ServiceNow Otto for Conversational Spokes application, you can configure the available conversational spoke actions.

  • See to learn more about configuring the conversational settings.
  • See in to learn more about conversation experience and skills.

Parent Topic:Building integrations in Integration Hub