Configure the ServiceNow University action flow in Workflow Studio

Integrate the ServiceNow instance and ServiceNow University by using the Oauth credentials to authenticate ServiceNow requests.

Before you begin

• Have ITSM Enterprise license subscription.
• Integrate Coaching with Learning with ServiceNow University. For more information, see .
• Role required: admin.

Procedure

1. Navigate to All > Process Automation > Flow Designer.

2. Select the Actions tab.

3. Get the course details from ServiceNow ServiceNow University.

   1. Select Look up Courses Stream.

   2. In the Inputs action outline, select Test and specify the input value for the following fields:

      Field	Description
      Type	Type of course; for example, a path.
      Updated	Fetches courses updates from the specified date.
      Created	Fetches courses created from the specified date.
      Order	The order in which the course must be displayed.
      Page Size	The number of courses per page.
      Offset	Fetches the item from the specified offset. For example, if the offset is 10, the application fetches it from the 10th item.

   3. Select Run Test.

   The Outputs action outline displays the following course details:

   Field	Description
   Number	Course identification number.
   Name	Name of the content.
   Short description	Short description for the content.
   Description	Content description.
   Type	Course type; for example, whether the course is a path or collection.
   State	The status of each course; for example, whether it is in draft or published state.
   Portal link	URL to access the course.

4. Configure the course activity for all users for a specific time period.

   Note: The default time period for course activities is 30 days.

   1. Select Look up User Course Activity Stream.

   2. In the Inputs tab, specify the data type for the following fields:

      Field	Description
      States	The status of each course; for example, whether it is in draft or published state.
      User Emails	Email of the users associated with the course activity.
      Enrolled	Date the user enrolled in the course.
      Completed	Fetches courses that were completed after the specified date.
      Updated	Fetches courses updates from the specified date.
      Order	The order in which the course must be displayed.
      Page Size	The number of pages to fetch.
      Offset	Fetches the item from the specified offset. For example, if the offset is 10, the application fetches it from the 10th item.

   3. Select Run Test.

   In the Outputs tab, specify the output value for the following fields:

   Field	Description
   User Email	User emails associated with the course activity.
   Content Name	Name of the content.
   Content Number	The content identification number.
   Percent Complete	Course percentage completion.
   State	Course status.
   Completion Date	The date when the course was completed.
   Enrollment Date	The date when the user enrolled in the course.

Related topics

Building actions