Configure inbound decisions in ServiceNow instance
Specify events in your Slack spoke application for which actions must be performed in ServiceNow instance.
Before you begin
Role required: admin
Procedure
Navigate to All > Slack > Inbound Decisions.
Click New.
On the Decision form, fill these values.
| Field | Description |
|---|---|
| Label | Name to identify the inbound decision. |
| Answer | Subflow that must be triggered when the specified conditions are met. |
| Default Answer | Option to specify if this is the default answer. The default answer is applicable when the conditions are not met.1. Click the lookup icon ( Image omitted: SearchIcon.png 2. Select the required subflow from the Document list. Lookup icon). Note: Ensure that the Table name is |
| Condition | Conditions to be met in your Slack application for which actions must be performed in ServiceNow instance. For updating relevant record in your ServiceNow instance, specify the Action ID value you had provided while configuring outbound configurations in the condition. Note: Action ID of the outbound configuration must be used in the relevant inbound decision to complete the flow. For example, Action ID of the Approval Message outbound configuration is provided in the Approval Decision inbound decision. This ensures that upon the request approval or rejection, update is made to the relevant record in your ServiceNow instance. |
Click Submit.
When events meet conditions specified in the policy, the associated subflow is triggered.
Note: These inbound decisions are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.
If you want to display modals in Slack, see Configure Slack modals in ServiceNow instance.