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Integration Hub › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Building integrations in Integration Hub

Create integrations with Integration Hub.

  • Integration Hub spokes
    Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.
  • Set up MID Server for a spoke
    Configure MID Server settings on your ServiceNow instance that enables it to integrate with a third-party application via MID Server after you have set up the connection record for a spoke.
  • ServiceNow Otto for Conversational Spokes
    Use ServiceNow Otto for Conversational Spokes application to start utilizing the conversational ability of Integration Hub spoke actions.
  • ServiceNow Otto for Integration Hub
    Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.
  • Data Stream actions and pagination
    Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.
  • Conditional and event-driven inbound integration
    Integration Hub enables both conditional and event-driven inbound integration with third-party applications.
  • Integration steps
    Enable custom actions to integrate with external systems by activating Integration Hub, which adds integration steps to the Workflow Studio interface.
  • REST API trigger
    Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code.
  • Password reset using Integration Hub
    Create subflows in Integration Hub to automate and customize the password reset process for users managed by third-party applications such as Okta or Microsoft Entra ID.

Parent Topic:Integration Hub