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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Transform Payload from Inbound Sample action

Transform a Remote Process Sync payload from a JSON string to a complex object. Generate the object structure from a sample of the inbound payload.

Roles and availability

Available as a ServiceNow Core Remote Process Sync action.

Inputs

Provide a value for each input that your action needs. To add dynamic values, you can also drag pills from the Data panel or select them from the pill picker.

  • Payload

    Data type: String

    JSON string containing changes generated on a remote instance. For example, a list of field changes for a case record from a remote instance. The system transforms this JSON string to an object on the local instance.

  • Sample Payload

    Data type: String

    Portion of a JSON payload you want to use to generate an object structure. Select the elements of the JSON structure you want to map to elements of an object structure.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

  • Capture Metadata

    Data type: Object

    Object containing information about the capture definition that created the payload.

  • Changed Fields

    Data type: Dynamic Object

    Object containing information about the field value changes. The system uses these changes to synchronize correlation and local records.

  • Attachment Metadata

    Data type: Array of Object

    Array containing information about the attachments to synchronize.

  • Error Message

    Data type: String

    Error returned by the action.