Identify New Attachments action

Identify the attachments already associated with a local record to determine which remote attachments require synchronization. Use the output of this action to request missing attachments from the remote system.

Roles and availability

Available as a ServiceNow Core Remote Process Sync action.

• Subscription requirements

  This action requires an Integration Hub subscription. For more information, see Request Integration Hub and Legal schedules - IntegrationHub overview.

• Role requirements

  This action requires roles granted by delegated development or assigned to the user. For more information, see User access to Workflow Studio flows.

Retry policy

The Identify New Attachments action uses the RPS Push Attachment Policy to retry failed requests at regular intervals. To view or edit this policy, navigate to the Retry Policies [sys_retry_policy] table at All > IntegrationHub > Connections & Credentials > Retry Policies.

Inputs

Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

• Attachments

  Data type: Array of Objects

  Array containing a list of attachment objects to evaluate.

• Local Record

  Data type: Record

  Reference to a record on the local instance you are synchronizing with another instance. The data pill contains all the field values for the specified record. For example, a case record on the local instance.

• Max Attachment Size (MB)

  Data type: Integer

  Integer specifying the maximum uncompressed attachment size that can be included in the list of attachments, in megabytes.

  You can use this field to limit attachment sizes and avoid errors that may result from syncing very large attachments.

  Leave this field blank to use the platform limit for attachment sizes.

• Allowed Extensions

  Data type: List

  List containing the attachment extensions that can be included in the list of attachments. Leave this field blank to use the platform restrictions.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

• Attachments

  Data type: Array of Objects

  Array containing information about the attachments to synchronize.

• Count

  Data type: Integer

  Number of attachments identified.