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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Default criteria

ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.

The default ServiceNow Spotlight criteria are given in the following tables.

CriteriaScore
Greater than 5000500
Greater than 2500, and less than 5000150
Greater than 0, and less than 250030
CriteriaScore
Greater than 500500
Greater than 250, and less than 50060
Greater than 0, and less than 25025
CriteriaScore
Critical1500
High800
Moderate45
Low20
CriteriaScore
76%-100%150
51%-75%100
26%-50%80
1%-25%40
CriteriaScore
1-most critical750
2-somewhat critical450
3-ess critical80
4-not critical20

Parent Topic:Working with ServiceNow Spotlight feature