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Resolve technical debt › Diagnose technical debt › Platform Health › Using Impact › Impact
Release: Australia · Updated: 2026-06-01 · Official documentation · View source

Work with Scan Engine findings

You can view and work with open findings resulting from scans.

Before you begin

Role required: Scan Engine Admin (sn_se.scan_engine_admin).

Procedure

  1. Navigate to ALL > Impact > Platform Health > Open Findings.

  2. Open the record you want to work with by selecting its Short Description.

    The finding record displays the following fields.

    FieldDescription
    DefinitionDisplays the scan definition that detected this finding. Select the definition name to view full definition details. See Scan Engine definitions for more information.
    Level of FindingMeasures the potential severity of the finding on the overall instance on a scale of 0-10.
    Applies toA reference to the specific record flagged by the scan (for example, a business rule, script include, or ACL record). Select it to open the record directly and review or fix the issue.
    Short DescriptionBrief description of the finding
    Finding DetailsWhat was detected and why

    The following fields appear on the Resolution tab.

FieldDescription
Estimated Time to Resolve IssueTime it will take to resolve the finding
Impact to Instance
  • Finding’s impact level if there is an assigned Impact to Instance for the associated definition
  • Ranges from 1 (minimal) to 10 (critical), as defined in the scan definition. This value helps prioritize findings by business impact. Higher values indicate findings that should be addressed first.
Steps to ResolveSuggested method for resolving the finding
Supporting documentationLink to supporting documentation that may help in resolving the finding

  1. Apply the recommended changes in the record that triggered the finding.

  2. Submit an exception for review to request to bypass a fix for the finding.

    For more information, refer to Submit exceptions for Scan Engine findings.

    The finding will be marked as resolved once the next scan validates the changes.