Manage Impact Delivery Instance users

Impact Delivery Instance (IDI) admins can create, view, and manage their users.

Before you begin

Note: See Roles installed with Impact for information about Impact role permissions.

Role required: Impact admin

Procedure

1. Navigate to Impact > User Profile Menu > Manage Users.

2. Select Add new user.

3. Enter the relevant information including:

   • User email (required)
   • User First and Last names (required)
   • Impact role
   • Impact feature access
   • ServiceNow University access role
   • Select Submit.

   The new user is created.

4. Edit or remove user permissions

5. Navigate to Impact > User Profile Menu > Manage Users.

6. Select View all users.

7. Enter the users name into the Search users field.

8. Select Actions > Edit role(s).

9. Edit the user role and access accordingly.

   Set the user role to None to remove IDI access.

10. Select Confirm.

    • A confirmation message displays then you are returned to the company users page.
    • An email will be sent to the user with information on how to log in to Impact.

Parent Topic:Setup for the Impact Delivery Instance

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