Summarize Consumption Reports with generative AI

View a concise summary of a Consumption Report in Impact, including adoption of recommended applications, active Now Support cases with response times, and usage of developer support and Instance Observer seats.

Before you begin

Configure the Now Assist Consumption Report summarization for Impact to use the generative AI skills. For more information, see Activate Now Assist skills for Impact.

Note: Access to the AI-based Consumption Report summarization feature requires a Pro Plus license for any ServiceNow product.

Role required: Impact App Admin, Impact Platform Owner, Impact Portfolio Owner.

About this task

Use the Gen AI based Consumption Report summary to view the following:

Details of Accelerator usage and its alignment with business objectives.
Overview of active Now Support cases, with details on response times for P1 and P2 cases and current resolution progress.
Current usage overview for Developer Support and Instance Observer seats highlighting any over or under allocations.

Procedure

Navigate to All > Impact > Consumption Report.
Select Summarize.

Now Assist generates and displays summary information for the outcome, as shown in the following example.

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Consumption report feature overview.

Provide feedback for the summary by selecting the thumbs-up

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or thumbs-down

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icons.

Select the Copy to clipboard icon

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Copy to clipboard to use the summary outside of the app \(for example, to include in an email\).

If you think that data might have changed after you viewed the summary, refresh the summary information by selecting the redo icon

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Refresh.