Vision and Strategy

Insights into vision and strategy.

Vision and Strategy – Advanced

Guidance on building a ServiceNow vision and strategy

Overview

Vision & Strategy provides Impact Customers with leading practices content and prescriptive guidance to draft a ServiceNow vision and strategy for their organization that aligns with their strategic priorities, digital transformation efforts, and business outcomes.

What you get

• Introductory Customer Session (up to 60 min)
  • Set expectations on process and depth of deliverable
  • Communicate expectation for Customer participation
  • Request data and any other inputs

• Customer Workshop (up to 4 hours)

  Discuss:

  • Customer’s strategic objectives
  • Customer’s strategy for ServiceNow
  • Draft blueprint of ServiceNow vision and strategy
  • Vision & Strategy Deliverables
  • Workshop slides
  • Action planning notes
  • Vision and strategy blueprint
  • Follow-Up Customer Session (optional upon Customer request - up to 60 min)
  • Opportunity for Q&A related to vision & strategy
  • Provide additional guidance on leading practices

Requested customer resources

Requested information/access

• Organizational chart with roles & responsibilities
• Organizational strategy documents

Exceptions

ServiceNow is not responsible for execution of vision and strategy.

Vision and Strategy – Total

Guidance on building a ServiceNow vision and strategy

Overview

Vision & Strategy provides Impact Customers with leading practices content and prescriptive guidance to draft a ServiceNow vision and strategy for their organization that aligns with their strategic priorities, digital transformation efforts, and business outcomes.

What you get

• Introductory Customer Session (up to 60 min)
  • Set expectations on process and depth of deliverable
  • Communicate expectation for Customer participation
  • Request data and any other inputs

• Customer Workshop (up to 8 hours, as needed depending on number of workshops)

  Discuss:

  • Run exercises to determine a vision statement for Customer’s investment in ServiceNow
  • Run exercises to agree upon key strategic business drivers that help deliver against Customer’s ServiceNow vision
  • Run exercises to establish key business outcomes and KPIs that will measure progress against key strategic business drivers
  • Vision & Strategy Deliverables
  • Workshop slides
  • Action planning notes
  • Vision and strategy blueprint
  • Strategy map (i.e., a one-page summary of the ServiceNow vision & strategy)
  • Follow-Up Customer Session (optional upon Customer request - up to 60 min)
  • Opportunity for Q&A related to vision & strategy
  • Provide additional guidance on leading practices

Requested customer resources

Requested information/access

• Organizational chart with roles & responsibilities
• Organizational strategy documents
• Existing planning documents (e.g., capability maps, product roadmaps)
• Business KPIs
• Current state architecture blueprint
• Details on the existing partner landscape

Exceptions

ServiceNow is not responsible for execution of vision and strategy.