Jumpstart Your Now Assist in Document Intelligence
This Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
Accelerator Overview
Jumpstart Your Now Assist in Document Intelligence (DocIntel) provides Impact customers with an overview and applied demonstration of Now Assist in DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and Now Assist Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
- Session Preparation
- Provision a temporary instance
- Activate and configure related plug-ins
- Create demonstration use cases
Customer Coaching Session #1 (up to 90 min)
Includes the following:
- Overview of the benefits and impact of Now Assist in DocIntel
- End-user experience walk-through
- Technical demonstration
- Configuration overview
- Setup
- Monitoring results with the Analytics Dashboard
- Temporary instance with 30 days provided access
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
Opportunity for Q&A related to Now Assist in DocIntel.
Requested customer resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service (for example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners- Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.