Jumpstart Your AI Search
This Accelerator provides guidance on enabling and configuring AI Search.
Accelerator Overview
Jumpstart Your AI Search provides Impact customers with an introduction to AI Search, a demonstration of features and performance via a temporary cloned instance, and leading practices on getting started. It aims to enable you to enhance your end-users’ experiences by empowering them to find the information they need when and where they need it.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What You Get
- AI Search Assessment
- Provisioning of temporary instance
- Enabling and configuring of AI Search and related tools
- Analysis of AI Search performance
Customer Coaching Session #1 (Up to 90 minutes)
Review of
- What is AI Search
- Review of setup process
- Demonstration of AI Search capabilities
- Leading practice recommendations
- Reporting/Analytic overview
- Key resources and guides
- Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
Review of
- Opportunity for Q&A related to AI Search
- Provide additional guidance on implementation resources and process, plugins, and findings
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. |
| ITSM Virtual Agent Lead- Recommended | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| Developers- Recommended | Writes code for the ServiceNow platform. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing AI Search recommendations on Customer’s sub-production or production instances.