Jumpstart Your Strategic Portfolio Management – Resource Management Workspace
The Jumpstart Your Strategic Portfolio Management (SPM) – Resource Management Workspace Accelerator provides a demonstration of the possibilities and capabilities of Resource Management Workspaces within SPM.
Accelerator overview
Jumpstart Your Jumpstart Your Strategic Portfolio Management – Resource Management Workspace provides Impact customers with a comprehensive overview of the Resource Management Workspace in SPM, demonstrating how to gain a centralized view of resource allocations and requests to drive more efficient and informed resource management. This Accelerator also equips customers with key resources and leading practices to help them get started quickly.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
Session preparation
The Technical Accelerator Consultant:
- Provisions a temporary instance
- Activates and configures the applicable components of Resource Management Workspaces within SPM
- Customer coaching session #1 (up to 1.5 hrs)
Includes the following:
- Overview & demonstration of Resource Management Workspaces
- Review setting up Resource Management Workspaces within SPM for success
- Installation & configuration
- High level discussion on Foundation data
- Walkthrough of key capabilities
- Review leading practices and implementation guidance
- Customer coaching session #2 (optional upon customer request, up to 1 hr)
Opportunity for Q&A related to Resource Management Workspace within SPM
Output(s)
- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the Coaching session deck
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Other Customer Role\(s\) | Primary stakeholders responsible for Resource Management.For example, individuals who are responsible for making requests for resources or collaborating on the allocation and planning of resources, such as a Project Manager or a Resource Manager. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information/Access
Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer’s non-production or production instances.