Jumpstart Your GenAI
This Accelerator provides a demonstration of the capabilities of ServiceNow® GenAI(Now Assist).
Accelerator Overview
This Accelerator provides Impact customers with an overview of how integrates GenAI across the platform, highlighting opportunities to improve efficiency and enhance the user experience. The session includes an applied demonstration of various Now Assist and AI Agent capabilities using a temporary instance, along with an overview of the onboarding process. It also shares leading practices for deploying these products, making it an ideal starting point for customers beginning their Now Assist journey.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
Session Preparation
- Provision a temporary instance
- Activate and install the necessary plugins
- Activate and run AI-powered data exploration tools to provide insights on automation opportunities
What You Get
Customer Coaching Session #1 (up to 1.5 hours)
Review of:
- Overview of GenAI and Large Language Models (LLMs)
- End-user experience demonstration
- Technical demonstration
- Key resources and guides
- Customer provided 30 days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request, up to 1 hour)
Opportunity for Q&A related to GenAI
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator\(s\) | Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Developer\(s\) | Write code for the ServiceNow platform. | ✓ | |
| Virtual Agent Lead | Subject matter expert responsible for ServiceNow Virtual Agent. | ✓ | |
| AI Governance Leader | Responsible for assessing new AI systems and deciding whether they are acceptable to use within the company and, if so, for what purposes. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching sessions to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information/Access
Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.