Introduction to CMDB: Ingestion
This Accelerator provides a demonstration of the possibilities and capabilities of automating and standardizing CMDB data entry.
Accelerator Overview
Introduction to CMDB: Ingestion provides Impact customers with a comprehensive overview and demonstration of how to standardize input sources for their Configuration Management Database (CMDB). This offering covers core functionality for obtaining and importing data, providing a clear understanding of the various methods to populate CMDB tables within a ServiceNow instance. This Accelerator also includes key resources and leading practice guides to help customers get started.
The focus of this session is on Service Graph Connectors. Additional methods of population such as via Discovery or Agent Client Collector (ACC) are not deeply explored within this accelerator.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What You Get
Session Preparation
The Technical Accelerator Consultant:
- Provisions a ServiceNow demonstration instance
- Activates and configures related plug-ins
Customer Coaching Session #1 (Up to 90 minutes)
Includes the following:
- Overview and demonstration of:
- Service Graph Connectors
- CMDB Population via Integration Hub Spoke
- Import sets
- Leading practice guides and resources
- Customer Coaching Session #2 (optional on Customer request for up to 60 min)
Opportunity for Q&A related to CMDB Ingestion
- Overview and demonstration of:
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
| CMDB Administrator(s)-Recommended | Maintains the stability and usability of the ServiceNow platform by performing application maintenance specifically within the CMDB. |
| Data Source Owner(s)-Recommended | Data source/silo key resource who commonly works to bring information from another tool into ServiceNow CMDB. |
| Trusted Service Partners-Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.