Extend Your AI Search
This Accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level.
Accelerator Overview
Extend your AI Search provides Impact customers with advanced tools and insights to extend their AI Search capabilities beyond the foundational level. This offering explores advanced configuration options, enabling customers to greatly enhance the reach and performance of AI Search across their instance stack. This Accelerator also includes key resources and leading practice guides to optimize implementation and drive increased usage.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What You Get
Session Preparation
The Technical Accelerator Consultant:
- Provisions a temporary instance
- If applicable, activates and configures related plug-ins
Customer Coaching Session #1 (Up to 90 minutes)
Includes the following:
- Overview of advanced AI Search capabilities and features
- Applied demonstration of:
- AI Search for Next Experience
- Service Operations Workspace (SOW) Recommendations
- Natural Language Query (NLQ) Genius Results
- Genuis Result Configuration
- Custom Table Configuration
- Temporary instance with 30 days provided access
- Leading practice guides and resources
- Customer Coaching Session #2 (optional on Customer request for up to 60 min)
Opportunity for Q&A related to advanced AI Search capabilities
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
| Process Lead(s)-Recommended | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s)-Recommended | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners-Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.