Extend Your Employee Center to Pro
The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.
Accelerator Overview
Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend their current Employee Center implementation with Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are educated on the features available with Employee Center Pro.
Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities. For additional information, see .
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
Session Preparation
The Technical Accelerator Consultant:
- Provisions a temporary instance
- Activates Employee Center Pro plugins
Customer Coaching Session #1 (Up to 90 minutes)
Includes the following:
- Overview of Employee Center Pro capabilities
- Review of key administrative settings
- Discuss key maintenance activities
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
Opportunity for Q&A related to Employee Center Pro
Request Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| UX and OCM Experts (Recommended) | Primary stakeholders for user experience and organizational change management. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Other Customer Roles (Recommended) | Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal use.
ServiceNow resources are not responsible for recommendations on a customer’s sub-production or production instances.