Champion Engagement
The Champion Engagement Accelerators provide insights into champion engagement.
Champion Engagement – Advanced
Guidance to effectively communicate the value and benefits of using the ServiceNow platform.
Overview
Champion Engagement provides Impact Customer champions with leading practices content and prescriptive guidance to effectively communicate the value proposition and benefits for using the ServiceNow platform within their organizations. Champion Engagement includes enablement for one champion.
What You Get
- Introductory Customer Session (up to 60 min)
- Set expectations on process and depth of Champion Engagement Deliverable
- Communicate expectation for Customer participation
- Request data and any other inputs from Customer related to champion activity
Customer Working Session (up to 5 hours)
Customer meetings to discuss:
- Current champion activity
- Champion activity options
- Finalizing a Champion Plan
- Champion Engagement Deliverable
Documented Champion Plan that defines what the Champion can participate in and accomplish (internally at their organization and externally) within the next year.
Follow-up Customer Session (optional upon Customer request - up to 60 min)
- Opportunity for Q&A related to Champion Plan
- Provide additional guidance on champion activity
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive Sponsor - Required | Primary strategic contact for ServiceNow. |
Requested Information / Access
- ServiceNow platform goals
- IT Strategic plan
- Pain points, business drivers, and desired business outcomes
Exceptions
ServiceNow is not responsible for executing the Champion Plan.
Champion Engagement – Total
Guidance to effectively communicate the value and benefits of using the ServiceNow platform.
Overview
Champion Engagement provides Impact Customer champions with leading practices content and prescriptive guidance to effectively communicate the value proposition and benefits for using the ServiceNow platform within their organizations. Champion Engagement includes enablement for three champions.
What You Get
- Introductory Customer Session (up to 60 min)
- Set expectations on process and depth of Champion Engagement Deliverable
- Communicate expectation for Customer participation
- Request data and any other inputs from Customer related to champion activity
Customer Working Session (up to 5 hours)
Customer meetings to discuss:
- Current champion activity
- Champion activity options
- Finalizing a Champion Plan
- Champion Engagement Deliverable
Documented Champion Plan that defines what the Champion can participate in and accomplish (internally at their organization and externally) within the next year.
Follow-up Customer Session (optional upon Customer request - up to 60 min)
- Opportunity for Q&A related to Champion Plan
- Provide additional guidance on champion activity
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive Sponsor - Required | Primary strategic contact for ServiceNow. |
Requested Information / Access
- ServiceNow platform goals
- IT Strategic plan
- Pain points, business drivers, and desired business outcomes
Exceptions
ServiceNow is not responsible for executing the Champion Plan.