Accelerator catalog
This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.
Consumption model
According to your Impact package, Guided or Total, you may consume a fixed number of Accelerators simultaneously.
|Package|Total concurrent Accelerators|Concurrent consumption per sub-catalog| | |Strategy|Architecture|Technical|Optimization| |:-----:|:---------------------------:|:------------------------------------:|:---:| |:------:|:----------:|:-------:|:----------:| |Total|Seven|Two|Two|Two|One| |Guided|One at a time across one catalog| | |Strategic Value Add-On|Two per add-on|Two| | | | |Platform Governance Add-On|Two per add-on| |Two| | | |Platform Optimization Add-On|One| | | |One|
Note:
- Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators.
- The Impact team shall be scheduled based on resource availability.
Accelerators available in each package
Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
- ✓ = Common standardized feature set
Green check mark icon = Includes unique accelerator-specific features
Blue plus sign icon = Includes additional unique accelerator-specific features
Architecture Accelerators
Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
| Accelerator | Guided package | Guided +Platform Governance | Advanced package | Total package | Integrated Success | On-Demand |
|---|---|---|---|---|---|---|
| Architecture Blueprint | ✓ | ✓ |
Green check mark icon|\[Omitted image "dark-green-checks.png"\] Alt text: Green check mark icon| |
|Artificial Intelligence Readiness Assessment| |✓|✓|✓|✓| | |CSDM Data Modeling| |✓|✓|✓|✓| | |CSDM Maturity Assessment| |✓|✓|✓|✓| | |Data Management and Governance| |✓|✓|✓|✓| | |Design Review| |✓|✓|
Green check mark icon|\[Omitted image "dark-green-checks.png"\] Alt text: Green check mark icon| |
|Health Assessment| | |
Green check mark icon|\[Omitted image "blueplus.png"\] Alt text: Blue plus sign icon|\[Omitted image "blueplus.png"\] Alt text: Blue plus sign icon| |
|Integration Strategy| |✓|✓|
Green check mark icon|\[Omitted image "green-checkmark.png"\] Alt text: Green check mark icon| |
|Multi-instance Topologies| |✓|✓|✓|✓| | |Release and Deployment Advisory for Pro-code Development| |✓|✓|✓|✓| | |Technical Governance| |✓|✓|✓|✓| | |UX: Build a Foundation for Better Experiences|✓|✓|✓|✓|✓| | |UX: Catalog Request Experience Review| |✓|✓|✓|✓| | |UX: Design for Employee Center| |✓|✓|✓|✓| | |UX: Optimize Your Portal with Usage Insights| |✓|✓|✓|✓| | |UX: Portal Experience Review| |✓|✓|✓|✓| | |UX: Taxonomy Design or Review| |✓|✓|✓|✓| | |UX: Virtual Agent Experience Design or Review|✓|✓|✓|✓|✓| |
Note: The UX: Virtual Agent Experience Design or Review accelerator is available for Impact Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages
Strategy Accelerators
Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
| Accelerator | Guided package | Guided +Strategic Value | Advanced package | Total package | Integrated Success | On-Demand |
|---|---|---|---|---|---|---|
| Adopt AI Governance | ✓ | ✓ | ✓ | ✓ | ||
| Center of Excellence & Innovation Design | ✓ | ✓ |
Green check mark icon|\[Omitted image "dark-green-checks.png"\] Alt text: Green check mark icon| |
|Center of Excellence and Innovation Maturity Assessment Accelerator| |✓|✓|✓|✓| | |Champion Engagement| |✓|✓|
Green check mark icon|\[Omitted image "dark-green-checks.png"\] Alt text: Green check mark icon| |
|Citizen Development Program Design| |✓|✓|✓|✓| | |CoEI Influencing Funding Strategy| |✓|✓|✓|✓| | |CSM - Maturity Assessment| |✓|✓|✓|✓| | |Develop Partner Strategy| |✓|✓|
Green check mark icon|\[Omitted image "dark-green-checks.png"\] Alt text: Green check mark icon| |
|Foundations of AI Governance| |✓|✓|✓|✓| | |HRSD Maturity Assessment| |✓|✓|✓|✓| | |IRM Maturity Assessment| |✓|✓|✓|✓| | |ITOM Maturity Assessment| |✓|✓|✓|✓| | |ITSM Maturity Assessment| |✓|✓|✓|✓| | |LSD Maturity Assessment| |✓|✓|✓|✓| | |OCM: Preparing for Change| |✓|✓|✓|✓| | |OCM: Managing Change| |✓|✓|✓|✓| | |OCM: Reinforcing and Sustaining Change| |✓|✓|✓|✓| | |Portfolio Governance| |✓|✓|✓|✓| | |PPM Maturity Assessment| |✓|✓|✓|✓| | |ServiceNow Governance| |✓| |✓| |
|
|SAM Maturity Assessment| |✓|✓|✓|✓| | |Staffing and Roles Review| |✓|✓|✓|✓|
|
|Stakeholder Path to Value| |✓|✓|✓|✓| | |Strategy Governance| |✓|✓|✓|✓| | |Success Readiness Assessment (SRA)| |✓|✓|✓|✓| | |Vision and Strategy| |✓|✓|✓|✓| |
Note: The Stakeholder Path to Value accelerator is also available for Guided+Platform Governance customers.
Technical Accelerators
Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.
Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.