Jumpstart Your Subscription Management
This Accelerator provides a demonstration on how to efficiently manage your ServiceNow subscriptions in the Subscription Management Application.
Accelerator Overview
Jumpstart Your Subscription Management provides Impact customers with an overview of Subscription Management's key capabilities and features. This offering explores core functionalities and leading practices to help customers understand how to proactively manage their subscriptions using the Subscription Management Application. Additionally, this Accelerator includes key resources for getting started with ServiceNow Subscription Management.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
- Session Preparation
- Provision a temporary instance
- Activate and configure related plug-ins
Customer Coaching Session #1 (up to 90 min)
Includes the following:
- What is Subscription Management?
- Demonstration of capabilities and features of the Subscription Management application
- Assign Groups to subscriptions
- Map Custom tables and applications
- Allocate available entitlements
- Review leading practices and implementation guidelines
- Temporary instance with 30 days access
- Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
Opportunity for Q&A related to ServiceNow Subscription Management
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Leads the System Administrators, ensures team alignment with the ServiceNow business strategy and roadmap, and contributes to platform governance. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Usage Admin (Recommended) | Administers the allocation of purchased subscriptions. |
| Trusted Service Partners (Recommended) | Attends one or more ServiceNow Impact Accelerator coaching sessions to understand leading practices and support customers. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
Exclusions
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.