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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the questionnaire text for the user and clinician portals

Configure the questionnaire text that is displayed in the user and clinician portals for Vaccine Administration Management.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Catalog > Catalog Definitions > Maintain Catalogs.

  2. Open the Vaccination Catalog record.

  3. From the Catalog Items related list, update the questionnaire text by updating the corresponding variables from the following catalog items.

    Note: The questionnaire text is distributed across the following catalog items and variables.

Catalog itemVariable setVariable
Pre-appointment questionnairePre-vaccination screeningrecently\_sick
recent\_vaccination
pregnant
Schedule your vaccinationDisclose any conditionslong\_term\_health\_issues
long\_term\_health\_history
any\_reaction
any\_infections
Enter your personal infoYour demographic infoage\_group
For details on how to configure a variable, see [Service Catalog variables](../../servicenow-platform/service-catalog/c_ServiceCatalogVariables.md).

**Important:**

-   Updating the questionnaire text updates that text in both the user and clinician portals.
-   If you deactivate a variable, then the question will be hidden in both the user and clinician portals.
-   If you're creating a question, the new question isn’t displayed in the clinician portal by default. You must also update the pre-vaccine\_questionnaire widget by navigating to **All** > **Service Portal** > **Widgets**. For details on how to configure a widget, see [Service Portal widgets](../../platform-user-interface/service-portal/service-portal-widgets.md).
  1. Click Update.

Parent Topic:Configuring Vaccine Administration Management