Manage healthcare requests in Workspace
As a healthcare agent, you can use Healthcare workspace to accept requests from patients via chat or a phone call and view patient-related information.
| Task | Description |
|---|---|
| Access the Workspace landing page. | Use the landing page in Workspace to quickly scan and access healthcare cases. |
| Respond to a healthcare request. | Accept a work item and use an interaction record to respond to a healthcare request. |
| Associate a patient record with an interaction in Workspace. | Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request. |
| View patient information in Workspace. | View the details of a patient in Healthcare workspace. |