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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Policy table

The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.

Key features

  • Includes the consent number and date, patient name, policy type, status, and whether the consent was signed by a household member.
  • Refers to the Document Template [sn_doc_template] table.

Role required to configure the table: sn_hcls.admin.

For more information, see Healthcare and Life Sciences data model.

FieldData typeDescription
ActiveTrue/FalseOption to indicate that the policy is in use.
Document templateReference

Document template to generate standard letters or documents associated with the policy.

This field is used only when the Policy type field is set to Document template.

Note: You can associate only one active policy with a document template.

For more information, see Configure document templates for Healthcare and Life Sciences Service Management Core.

External policy linkURLExternal reference to the policy included in a consent scope.
NumberString

Alpha-numeric profile identifier of the policy.

The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the Number field is POL00001000.

Note: To customize the number, define the auto-numbering format for the Policy [sn_hcls_policy] table. For more information, see Add auto-numbering records in a table.

Policy categoryChoice listCategory of a policy. The following categories are available by default: - Registration - Advance care directive - Do not resuscitate - Emergency only - Health care directive - Notice of privacy practices - Information disclosure - Patient consent - Privacy policy acknowledgment document - Privacy policy organization document For more information about the available categories, see consent category value set defined in the FHIR specifications.
Policy nameStringName to identify the policy.
Policy typeString

Type of the policy.

A policy is one of the following types:

  • Standard: A policy that doesn't require a consent form to be signed by a patient.
  • Document template: A policy that requires a consent form to be signed by a patient.

With the Document template policy type, a to-do item is created for the patient to sign the consent form.

ScopeChoice listType of consent included in the policy. The following scope types are available by default: - Advance care directive - Research - Privacy consent - Treatment For more information about the available scopes, see consent scope value set defined in the FHIR specifications.
Validity duration \(in days\)StringNumber of days the policy is valid for after a patient signs the policy.