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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Book appointment table

The Book appointment [sn_hcls_book_appt_task] table stores the task details for booking an appointment associated with a healthcare case or its extended case types.

Key features

  • Extends the Healthcare task [sn_hcls_task] table to store task details created for appointment bookings associated with a healthcare case or its extended case types.
  • Includes the task number, short description, assignment group, patient, procedure, practitioner, parent case, and task status.

Role required to configure the table: sn_hcls.admin.

For more information, see Healthcare and Life Sciences data model.

FieldData typeDescription
Assignment groupReferenceGroup of members that is assigned the appointment booking task.
NumberString

Alpha-numeric profile identifier of the appointment booking task.

The value is auto-generated and is incremented every time you add a new appointment booking task to your ServiceNow instance. The initial value for the Number field is APPTS00001001.

Note: To customize the number, define the auto-numbering format for the Book appointment [sn_hcls_book_appt_task] table. For more information, see Add auto-numbering records in a table.

PatientReferenceName of the patient.
Parent caseReferenceHealthcare case or its extended case types associated with the appointment booking task.
PractitionerReferencePerson added as the practitioner.
ProcedureReferenceActivity that is performed on, with, or for a patient as part of the appointment.
Short descriptionStringBrief description of the appointment booking task.
StateChoice listStatus of the appointment booking task. The following task statuses for an appointment booking are available by default: - Canceled - Completed - Requested

Parent Topic:Healthcare and Life Sciences data model tables