Manage domain intelligence for AI agents

When you install Now Assist for Care Team Operations, a knowledge base article is added that lets agents in the Request care team assistance agentic workflow create different Care Team Operations cases.

Each Care Team Operations application has its own knowledge base article explaining case requirements, like required fields.

You can edit these articles to match your custom intake process when you require specific fields added or removed from the intake questions.

These articles can be found within the knowledge base for each Care Team Operations application:

Note: These articles have user criteria associated with them to help prevent care team members from accessing and editing these articles. Only users with the admin role for each scoped app can access and change those articles.